Author Topic: Problems with Activation/License Servers  (Read 2380 times)

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jitterjames

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Problems with Activation/License Servers
« on: November 11, 2019, 05:31:21 PM »
We are currently experiencing problems with our licensing and activation system.

Our activation server is hosted on the cloud by SmarterASP.

On Saturday November 9th, SmarterASP was hacked.  SmarterASP is in the process of fixing things but at the moment our activation pages are not functioning properly.  I'm looking into it.

If you are buying a new license, or if you are trying to activate using an existing activation key then at the moment it is not going to work.

I will post back here once I think the issue has been resolved.

Thanks to all who are affected by this for your understanding and patience (I hope) :).

Here is some basic info about what happened.

https://www.zdnet.com/article/major-asp-net-hosting-provider-infected-by-ransomware/

jitterjames

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Re: Problems with Activation/License Servers
« Reply #1 on: November 11, 2019, 07:23:46 PM »
Basic activation should now be working again for anyone with an activation key.  However new licenses will not receive an email with activation information.

I will continue to work on this in the coming days.